Refund Policy

1. Our Promise

At LOLASMM we want every order to deliver. This policy explains when a refund or credit applies, so there are no surprises.

2. Wallet Balance

• Funds you add to your wallet can be refunded within 2 days of the transaction if they are unused and no eligible orders exist.
• After 2 days, the balance is non-refundable but remains fully usable on the platform at any time.

3. Order Refunds

• If an order does not start or cannot be delivered as described, it is refunded or credited automatically.
• Partial delivery: the undelivered portion is automatically refunded to your wallet.
• Drops on services that include a refill guarantee are covered by refill — not by refund.

4. Non-Refundable Cases

Refunds are not issued for:

• Orders already marked completed.
• Issues caused by a private account, deleted content, a wrong link/URL, or a changed username/handle.
• Placing several orders on the same link at once (please wait for the first to complete).

5. How to Request a Refund

Open a support ticket with your Order ID, the platform, and a short description of the issue. Requests are verified against our delivery logs and handled fairly and quickly.

6. Chargebacks

Please contact support first — we resolve almost everything. Opening a chargeback or payment dispute before contacting us may lead to account suspension.

7. Contact